When choosing your service name, make sure that it is in the language that you will be communicating in. Your service name is what your customers will see when they chat with your business on Viber. To set up your Viber channel, we’ll need to know the following information about your channel: Service name Collect your basic Viber channel information
What is viber messages download#
You can download the template warranty letter here.ĥ. You’ll also need to provide us with a completed and signed warranty letter. We’ll share these with Viber to let them know how you plan on using the service.ĭepending on your use case, you’ll need to provide us with a ‘transactional’ message example, a ‘promotional’ message example, or both. To be approved by Viber, you’ll need to provide us with some examples of the type of messages that you want to send. You can choose up to 20 countries to send messages to with Viber. If the customer continues to message you, a new session will be started.Once 12 hours have passed, or 60 messages have been sent, whichever comes first, the session will be ended automatically.During those 12 hours, a customer can send you up to 60 messages.Once initiated, a session lasts for 12 hours.Sessions are end-user initiated, which starts when a customer sends you a message.The Session Viber service allows you to hold conversations with your customers, such as a customer support conversation.
Choose this service if you want to contact your customers and get a response, for example, if you want to ask them for feedback. The two-way Viber service allows you to send outbound messages to your customers and provides the opportunity for your customers to reply. Choose this service if you want to use Viber to send information to your customers and you don’t want them to be able to respond. The one-way Viber service allows you to send outbound messages, but your customers won’t be able to reply as Viber won’t display a keyboard on their end. Each service you choose will require us to set up a separate Viber channel. There are three types of Viber services that you can request. Decide which Viber service(s) you want to use Currently, only text messages are supported by Viber.īefore you begin your Viber channel request, ensure you have the following information ready.ġ. Please note that the estimated processing time is 10 days. You can request a Viber for Business channel by completing this form. However, you can request access to Viber! Once we’ve got you up and running, you’ll be able to see Viber in Flow Builder and your Inbox channels list, but it won’t be visible in the Channels Directory in your MessageBird Dashboard. Viber for Business is currently in early access, which means that it’s not yet available for everyone.
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